Safety and cleanliness have always been top priorities at Portal Escape Rooms. We’ve doubled down on our effort to continue to make our escape rooms safe and clean by swapping out and cleaning all props and rooms between sessions. We are continuing to only allow Private Bookings so that groups do not come in contact with anyone outside their party. These Private Bookings help to ensure we are in accordance with social distancing best practices. Give us a call if you have any additional questions or concerns at 541-780-6180. We are now reopened and accepting bookings.

We have designed all of our adventures to be immersive and entertaining for escape room enthusiasts of all levels. Even if you've never done an escape room it's possible to tackle any of our 7 adventures and still complete all the puzzles in the time limit. If we had to make a recommendation, we would suggest you start with either our Tomb of the Gods or Outlaw of El Paso adventures. Both of these adventures give you a great feel for how we design our puzzles and build our theatric sets. After completing one of our adventures you will be fully prepared to tackle any of our adventures.

We don’t allow any electronics inside the escape rooms. This allows you and your teammates to immerse yourselves into the experience without distractions. Furthermore electronics are not allowed to avoid conflict with our electronic puzzles. We provide lockers for you to store your personal possessions free of charge.

We’ve designed our rooms to be fun for all ages. However, the puzzles can be quite sophisticated, so a spectrum of ages may be helpful. There is no age requirement, but persons under the age of 14 must be accompanied by an adult.

We’ve designed our rooms to be immersive and have a family friendly atmosphere. There won't be anything scary jumping out at you. The only exception to this is in our Red Scare adventure where we have a paid actor that pursues players from room to room. Its more of a thriller than a jump scare adventure though.

We designed our adventures to be played by groups of 4-10 players. Many of our adventures can hold up to 12 players because they are larger than a typical escape room. If you have more than 12 players we recommend you book multiple adventures at the same time. This allows your groups to compete against each other and see who finishes their adventure first. The Portal Mansion adventures are also a great option for large groups since the mansion can hold up to 30 players. You can also book a team building event for very large groups and team building events (11-70+Players) here on our website. Please email us at info@portalescaperooms.net or call us at 541-780-6180 for any other special arrangements you may need.

No! We want you and your team to experience your adventure together without any additional players or distractions. So you will never be partnered with players you don't know. Groups are also kept private so that we adhere to social distancing best practices during the COVID-19 pandemic.

Don’t panic! We are standing by and able to help guide you with hints to keep the process moving!

Yes! You can book a team building event here on our website. You can also give us a call at 541-780-6180 or email us at info@portalescaperooms.net if you have a special request or date in mind! We are happy to block out individual space for your team.

While we do not offer refunds, you can change to any open date and time on our schedule if you need to reschedule your booking. After making a booking you will be able edit your reservation (Change date, time, amount of players) via a confirmation email sent to your account. You can also call us at 541-780-6180 for any other changes that you might need help making regarding your booking.

The full challenge is 1 hour in length. We also include 15 minutes of orientation and up to an additional 15 minutes of debriefing following the experience.

Please show up at your reserved time. Your reservation begins with or without you. If you show up late you will cut into your challenge time and reduce your chance to successfully complete the challenges.

Our facility is wheelchair accessible. Our Red Scare, Voyager, and Rag Doll adventures are currently the only adventures that are wheelchair accessible and available on our ground floor.

No! You’re sworn to secrecy! Feel free to share your enthusiasm about the challenges, but don’t give away the intricacies of the puzzles! We believe your friends and family will want to experience them for themselves!

Yes! We are always looking for new concepts and would enjoy hearing your suggestions! Tell us about your idea at the facility or send us an email at info@portalescaperooms.net